FAQ
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Frequently asked questions
Got questions? We’ve got answers! Dive into our FAQ section for quick insights on everything Smyle Labs, from product details to shipping queries.
Yes, both the Pixel Torch and the Pyro Torch have adjustable flame controls for your convenience and safety.t.
We’d love to hear from you! Please visit our contact page for all the ways you can get in touch with us.
Yes! You can find replacement ink cartridges on our website
Yes, you can use your preferred cleaning solution with the Downstem Soaker. Please ensure that it is safe for use with glass.
You may contact us by clicking here.
Screw in your 1g or 0.5g cartridge into the Penjamin™. Once secured, you can use the preheat function and adjust the voltage as per your preference.
To write, screw the bottom part of the pen in a counterclockwise direction. To fire, take the rubber garment off the top part of the Penjamin, insert and screw any 510 threaded cartridge in. Put the rubber garment back on, covering your cartridge tip until the mouthpiece tip pops out. Click the button that is placed under the pen clip 5 times to turn the Penjamin on. Click 2 times to preheat, and 3 times to choose the temperature you would like.
The hidden stash is located within the chamber of the Pyro Torch. To access it, simply pull the chamber as if you’re cocking the gun.
Our shipping times vary based on location. For detailed information, please refer to our shipping policy.
We work to ship all orders within 1 business day, and orders to the USA are typically delivered in 2-5 business days (minus holidays).
It’s the word “Pen” + “Benjamin” combined to mean cart battery a.k.a “Penjamin”.
Smyle™ Labs is a trendsetter in the aromatherapy accessories industry. We design and manufacture innovative, viral products with a focus on quality, functionality, and style.
The Pyro Torch’s magazines come in two sizes: one fits King sizes and the other fits 1 1/4 sizes.
x1 cartpen, x1 Micro USB charger, x1 (0.5) cartridge adapter. Note: Aromatherapy cartridge NOT included.
You can purchase replacement tips for the Penjamin on our website.